Sally Kennedy is a Director at Dearly Plaques & Memorials.

Sally KennedyA good customer experience is expected, a bad customer experience is shared, talked about and is etched in stone. How do Cemeteries provide an experience that’s positive, long lasting and talked about? What does the client leave with; they are going through enormous grief, they’ve spent a fortune on the service, interment and a memorial; what do they feel after and how can the cemetery help them through this time?

Dearly Plaques has some new and some existing innovations for cemeteries to provide good customer service; provide the client with something to ‘take away’ from what is an unimaginable situation often. Some innovations to ensure a good experience is available, a customised, personalised feel from your cemetery that will be shared and talked about.